Are you the kind of person clients trust the moment they meet you? Do you spot a problem before it happens, and fix it before anyone has to ask?
HelpGrid helps fast-growing e-commerce brands (think health & wellness, supplements, pet products, and DTC) deliver world-class customer experiences. We're looking for an Account Manager to own client relationships, drive growth, and become an indispensable partner to the brands we support.
This isn't just a support-ticket role. You'll build real relationships, dig into account data to find opportunities clients haven't even thought of yet, and be the person who makes things happen.
A portfolio of e-commerce clients you'll know inside and out
Proactive growth strategy for your accounts, not just reactive problem-solving
Cross-functional collaboration to get your clients what they need, fast
Fluent in both English and Spanish (Mandatory)
3+ years of Account Management, Customer Success, Client Services, or similar client-facing experience.
Strong relationship management and communication skills.
Experience interpreting data and using metrics to guide client conversations.
Highly organized with the ability to manage multiple priorities simultaneously.
Self-starter with excellent problem-solving skills and a proactive mindset.
Ability to work independently while collaborating across cross-functional teams.
Real ownership over client relationships from day one
Performance-based commission on top of base salary
Remote-first culture with a genuine support system (you'll be paired with an experienced teammate during onboarding)
Department: Account Management
Employment Type: Full-Time contract
Location: Location: Remote
Working Hours: 9:00 AM – 6:00 PM US Eastern Time
If you're proactive, detail-obsessed, and energized by building trust with clients, we want to hear from you. Apply now!
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic.
Last year alone, our work generated over $35 million in additional revenue for our clients.
What began as a small support team has grown into a technology-enabled revenue engine. We have built proprietary tools that optimize customer conversations, improve operational efficiency, and increase revenue for our clients. As we continue to grow, we're expanding our technology and AI capabilities while maintaining a customer-first approach built on trust, partnership, and measurable business impact.
Equal Opportunity Employer
HelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, ancestry, national origin, religion, gender, gender identity, sexual orientation, marital status, age, disability, or any other protected characteristic.