What You’ll Be Doing:
The Team Leader is responsible for leading, motivating, and developing the Outbound Sales Team to ensure efficient running of the call center, and exceeding sales targets. HelpGrid is looking for a natural leader in the making, who has first-hand experience in sales roles and who has exceptional leadership skills. This person genuinly cares for others, enjoys mentoring colleagues, is approachable, and enjoys creating a fun and motivating work environment.
- Work closely with the team, motivating and coaching them.
- Hosting 1:1’s, mock calls and team meetings.
- Keeping up to date with business development and new product lines.
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Lead and inspire a team of sales representatives to deliver excellent levels of individual/team performance and customer satisfaction.
- Directly supporting sales representatives in answering calls when necessary.
- Support managers to highlight operational risks and areas for improvement.
- Escalate any appropriate problems to senior management.
- System reporting and monitoring business needs (inbound calls, tickets, etc.).
- Do phone time especially for new offers to test.
- Attend training for new offers to stay up to date and provide needed support for agents effectively.
- Come up with new ideas to share with the team for continuous improvement.
- Share best practices with other team leaders
- Attend leadership training and take udemy leadership courses.
- Adapt to new systems to help with the team's overall performance. Ex. Monday.com, Zingtree etc
- Submit a detailed weekly report via Monday.com.
Required Qualifications:
- Proficiency in English and Spanish is required.
- At least 2-3 years of work experience in a similar role.
- At least 1-2 years of work experience in sales.
- Excellent data analysis skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Excellent leadership skills.
What We Offer:
- Full-time: 9am-5pm EST (may vary as operations work on a shift rotation).
- Work remotely from wherever you feel most comfortable.
- Weekends off are not guaranteed, but we try to keep things balanced!
Why You’ll Love It Here:
- Work from home—your couch can be your office!
- Become part of a vibrant, supportive team that feels like family.
- Be part of a growing company where your ideas count.
- Competitive pay to reward your hard work!
We’re All About Fairness! We welcome everyone, no matter who you are or where you come from. We believe in creating a place where everyone feels safe, respected, and valued.
