Main responsibilities
The Product Manager you will be responsible for the development and management of our customer support solutions. You will work closely with cross-functional teams including engineering, design, sales, and marketing to build innovative products that solve real customer problems and drive business growth.
- Develop and communicate a clear product vision and strategy that aligns with HelpGrid’s mission and business objectives.
- Lead the product development lifecycle from concept to launch, ensuring alignment with customer needs, market trends, and business goals.
- Define and prioritize product features, enhancements, and updates, ensuring they are delivered on time and within scope.
- Work closely with engineering, design, marketing, and sales teams to ensure successful product launches and feature implementations.
- Conduct market research, gather customer feedback, and analyze data to inform product decisions and identify opportunities for innovation.
- Establish and track key performance indicators (KPIs) to measure product performance, user engagement, and overall success.
- Act as the main point of contact for product-related communication, keeping stakeholders informed and engaged throughout the product development process.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Engineering, or a related field. MBA is a plus.
- 3-5 years of experience in product management, preferably in SaaS or tech companies focused on customer service or support solutions.
- Proven track record of successfully launching and managing software products.
- Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
- Excellent communication and collaboration skills, with the ability to work effectively across departments and with various stakeholders.
- Experience with Agile/Scrum methodologies and product management tools (e.g., JIRA, Trello, or similar).
- A passion for customer service and a deep understanding of the customer support industry is a plus.
Why Join HelpGrid?
- Work from Anywhere: We’re a remote-first company, so you can thrive wherever you are.
- Shape the Future: Be at the forefront of online sales technology in a fast-growing startup.
- Make an Impact: Your ideas and leadership will play a key role in transforming our product and business.
- Collaborative Culture: Join a passionate, supportive team where your voice is always heard.
Ready to lead the future of online sales technology? Apply now and help us create something incredible!
