Main responsibilities
The Proposal Manager will be responsible for managing the entire process of responding to Requests for Proposals (RFPs), from initial identification to final submission. This role requires a proactive individual with hands-on experience in the call center industry and a deep understanding of the nuances involved in crafting compelling proposals - including identifying which RFP portals to bid on, how to prepare compelling offers, conduct discovery calls with prospects and coordinate with the internal team.
- Proactively search for RFPs and business opportunities in the call center and customer support sectors using various sources like industry portals and government websites. Evaluate RFPs to ensure they align with the company's services and strategic goals, prioritizing based on value, feasibility, and core competencies. Conduct market research to identify trends and refine the criteria for selecting suitable RFPs.
- Lead the creation of high-quality proposals tailored to specific RFP needs, ensuring compliance, accuracy, and persuasive messaging supported by data and case studies. Produce visually appealing and well-organized proposals using graphics and formatting tools to enhance clarity and impact.
- Collaborate with internal teams to gather necessary information and ensure proposals accurately reflect the company's capabilities and strategic objectives. Facilitate meetings with key stakeholders to incorporate their insights and feedback, ensuring alignment and contribution from all relevant departments. Coordinate resource allocation and address any gaps or conflicts that arise during the proposal development process.
- Manage the complete proposal submission process by organizing necessary documents and ensuring timely delivery according to RFP requirements. Monitor deadlines closely, addressing potential issues or delays proactively, and handle submissions across various platforms, ensuring compliance with all technical specifications.
- Track the status of submitted proposals by maintaining detailed records of submission dates, feedback, and client interactions. Manage follow-up communications professionally to address client questions and provide additional information, and prepare for and engage in post-submission negotiations or clarifications as needed.
- Utilize deep knowledge of the call center and customer support industry to create resonating proposals, staying current on trends, regulatory changes, and competitive dynamics, and analyzing competitor proposals and industry benchmarks for continual improvement.
- Leverage knowledge of relevant websites and platforms where RFPs are posted, ensuring effective use to find and target suitable opportunities, and maintaining a systematic approach to tracking and managing opportunities sourced from various platforms.
Required Qualifications
- Minimum of 2 years of experience in proposal management, ideally within the BPO or customer support industry.
- Proven track record of successfully managing complex proposals and securing new business.
- Excellent organizational, business writing, oral communication, and time management skills.
- Experience working with RFPs/RFIs/RFQs/ITB within the BPO industry.
- Ability to multitask, work independently and plan and prioritize effectively in a fast- paced, high volume, deadline-oriented environment
- Must be able to work with all levels within the company's and client organizations
- Ability to tactfully stand ground on issues, even under significant pressure
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with proposal management software (e.g., RFPIO, Proposal Central).
- Ability to work successfully both independently and as part of a team
