HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support — helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. We’re selective about who we work with, and we only get paid when we deliver results.
What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection — and we're now turning those tools into software products powered by AI and automation.
Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive.
We’re growing fast, and we’re looking for people who want to grow with us.
The Sales Performance Coach plays a crucial role in developing and leading the outbound sales team to consistently exceed targets. This position combines hands-on coaching, strategic leadership, and performance analysis to help agents enhance their objection handling, upselling, and cross-selling skills — ultimately driving revenue growth, higher average order values, and greater customer satisfaction.
You’ll act as both a motivator and a mentor — equipping your team to perform at their best, while partnering with leadership to refine strategy and elevate sales excellence across the organization.
Lead and inspire a team of outbound sales representatives to achieve and exceed KPIs.
Foster a motivating, collaborative, and high-performance team culture.
Manage daily operations, prioritizing tasks and balancing performance with compliance.
Oversee attendance, retention, and adherence to company policies, applying fair and consistent performance management.
Support your team by taking live calls when required, particularly with new campaigns or offers.
Maintain up-to-date knowledge of products, promotions, and sales processes, cascading information effectively to the team.
Conduct one-on-one and group coaching sessions to develop sales and communication skills.
Deliver training on objection handling, upselling, cross-selling, and managing challenging conversations.
Provide real-time call feedback and run mock sessions to reinforce best practices.
Monitor call quality, review recordings, and give actionable, constructive feedback.
Identify recurring objections or challenges and design counter-strategies that drive better outcomes.
Track and analyze key sales metrics to identify trends, performance gaps, and training opportunities.
Collaborate with management to design personalized development plans and improvement initiatives.
Recommend and implement process enhancements to improve conversion rates and team efficiency.
Partner with Operations and other team leaders to share best practices and ensure alignment with company goals.
Escalate operational risks, barriers, and improvement opportunities to senior leadership.
Maintain weekly reports and updates in internal platforms (such as Monday.com) to keep stakeholders informed.
2–3 years of experience in a similar coaching or leadership role
1–2 years of outbound sales experience
Proven success in sales coaching or training with measurable results
Strong leadership, communication, and motivational skills
Excellent phone etiquette and interpersonal skills
Skilled at using data and metrics to drive performance improvements
Experience with CRM tools, sales tracking systems, or platforms like Monday.com or Zingtree
Familiarity with American culture and demographics (experience in supplements or eCommerce is a plus)
Exceptional problem-solving, multitasking, and organizational abilities
Energetic, motivating, and resilient personality with a passion for developing others
Department: Outbound Sales
Reports To: Operations Coordinator
Type: Full-time Contractor
Location: Remote
We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.